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Reporting to: Group Chief Financial Officer
Location: either Dublin / Singapore / Malaysia
Work mode: Hybrid

Overview:

We are currently recruiting for the position of Group Internal Auditor. The ideal applicant will work as part of a team responsible for achieving better efficiencies, optimizing our performance and growth through improving the internal operational controls and assessing the management of risk of NomuPay. The successful candidate will build relationships with the various companies and cultures across NomuPay worldwide. To be effective, the candidate must be capable of thinking through and improving complex business processes, both financial and operational.

The auditor role provides an excellent opportunity for learning about business and for career development both within the IA team and within the NomuPay Group.

Responsibilities:

• Individually or working as part of a team, plan and carry out multi scope reviews of operational and financial controls
• Conduct periodic internal audit as required by NomuPay’s group policies, and ad hoc review as required by card schemes and regulators in the applicable jurisdictions
• Provide unbiased and objective view of the evaluation to the Board and / or the Audit Committee of the Board
• Devise practical solutions, offer advice and guidance and co-ordinate the reporting of issues that arise during audits/reviews to promote improvements to risk management and internal processes
• Use audit software to enhance the effectiveness and efficiency of audits
• Carry out special project work as required
• Liaise and build relationships with senior group and operating company management on issues and solutions

Professional experience and requirements:

• Qualified Accountant or internal audit experience
• Excellent financial and analytical skills
• Knowledge of the payments business an advantage
• 5-7 years’ experience in a large accounting / audit firm or similar accounting/business experience
• Experience in corporate governance, internal controls evaluation, compliance, and substantive testing
• Professionalism, mobility, initiative, commitment, and objectivity
• Highly motivated and able to work proactively in a changing environment
• Fluent English both verbal and written
• Willingness to travel to our companies (estimate 20% PA)

Reporting to: Head of Finance APAC
Location: Malaysia
Work mode: Hybrid

Overview:

As a Regional Settlement Manager, your primary role is overseeing day to day merchant acquiring and scheme settlement activities. You are required to monitor our merchant payment transactions as well as comply to the scheme payment turnaround time as stipulated in the servicing agreement.

Responsibilities:

• Manage daily responsibilities such as monitoring payments to merchants/ partners/ schemes with the agreed SLAs and ensure that the team resolves all payment rejects in a timely manner.
• Ensure accuracy of financial reporting i.e. merchant/ partner settlement reports, reconciliation between merchant balances, bank movements and amount due to/ from schemes.
• Subject-Matter Expert for settlement and act as a business partner to the respective stakeholders to resolve settlement related operational matters.
• Streamline and document workflow and processes whilst putting in place controls to ensure accuracy of payment to merchants. Identify areas for automation and able to see through the shift to an automated process.
• People management & stakeholder management (internal & external) to ensure all parties are aligned from an operational standpoint.
• Other settlement related ad hoc tasks assigned.

Professional experience and requirements:

• Minimum of 4-5 years’ of relevant experience within the payment industry in a similar function/ department.
• Managerial experience is crucial (minimum 2 years).
• Individual should have direct experience in dealing with Merchants/ Partners and Schemes.
• Accounting and/ or solid reconciliation background is preferred.
• Strong communication skills would be advantageous.
• Proactive yet meticulous as attention to detail is crucial for the role.

Reporting to: VP, Head of Global Onboarding
Location: Malaysia
Work mode: Hybrid

Overview:

The Sales Operations Manager will assist the sales and onboarding teams in creating presentation materials, providing reporting, and helping to facilitate an outstanding client experience. The successful candidate will also engage in process creation, creative solutioning and ongoing client support.

Responsibilities:

• Maintain various CRM properties ensuring stakeholders are informed of workflows and status.
• Ensure CRM properties are accurate and follow through with updates.
• Compile weekly reporting for pipeline and sales status management and Ad-Hoc reporting as required.
• Lead creating documents for finalists and kick off presentations.
• Collect and analyse data that will allow for revenue forecasting and goal setting.
• Help to solve day to day challenges with clients and their merchants.
• Ensure processes and best practices are adhered to.

Professional experience and requirements:

• Payments, Fintech, or finance experience mandatory
• Min of 5 years’ experience in a sales ops or analytic role combined
• Proven ability to define, streamline and create processes and best practices
• Payments or SaaS background
• Ability to think quickly and make the right decision for the client and the team.
• Added advantage for multi-lingual candidate (e.g.: Mandarin, Cantonese, English, Malay, or Thai.)

Reporting to: Group General Counsel and Chief Compliance Officer
Location: Australia or New Zealand
Work mode: Hybrid

Overview:

The Regional Legal Counsel for New Zealand, Australia and the Pacific Islands Regulatory & AML Compliance officer will assist with NomuPay Group’s Australian and New Zealand entities and their respective subsidiaries in the Pacific Islands, as well as act as the primary legal representative for the relevant lines of business.

Legal Counsel Responsibilities:

• Attending to corporate law matters for the relevant entities to ensure minute books are up-to-date, corporate procedures are followed, etc.
• drafting, reviewing and negotiating contracts with vendors and customers, including confidentiality agreements, technology licensing agreements, payments-related agreements, etc.
• Providing internal advice on regulatory compliance matters, including but not limited to anti-bribery, anti-money laundering, licensing, mandatory reporting requirements and privacy laws.
• Support the other Nomu Pay group companies with English language legal work, including corporate, commercial and regulatory work as matters arise. Examples include taking minutes at board meetings, coordinating activities with local corporate secretary firms, drafting and reviewing agreements with vendors and customers, supporting regulatory initiatives, etc.

Regulatory & Compliance Officer Responsibilities:

• Be the central point of contact for the relevant supervisory authorities, including the New Zealand DIA, AUSTRAC and applicable Pacific Island equivalents.
• Ensure that all regulatory and AML documentation and processes are up to date, and communicate updates to all internal parties concerned.
• Generally assist the Group General Counsel and Chief Compliance Officer in other matters as directed.

Professional experience and requirements:

• Three to six years of experience as a practicing lawyer (Australian experience is an asset)
• Proficiency in Excel, Word, PowerPoint and Teams
• Transactional experience at a leading national or international law firm and/or excellent law school grades is preferred
• Experience or familiarity with regulatory matters applicable to financial institutions is an asset

Reporting to: Head of Product Platform Support & Services Malaysia
Location: Malaysia
Work mode: On-site

Overview:

We are currently looking for a Customer Service Specialist to support our operations team and managing the daily technical queries by liaison with relevant teams till the completion of getting the customer’s issue is successfully resolved.

Responsibilities:

• Resolve product or service problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Attend to both internal & external customers’ requests, enquiries and complaints within the turn-around-time through various channels, phone, emails and NomuPay’s Helpdesk Portal.
• Create ticket, provide first level solution in an effective and timely manner and close the ticket or if required to escalate to other departments for resolution.
• Update, manage, generate records daily, weekly, monthly and when required.
• To provide basic technical support on POS (Point-Of-Sale) terminals and ecommerce products.
• Follow communication procedures, guidelines, and policies.
• Go the extra mile to engage customers.
• Work with customer service manager to ensure proper customer service is being delivered.
• Manage large amounts of incoming calls (when required).
• Contribute to team effort by accomplishing related results as needed.
• Provide accurate, valid, and complete information by using the right methods/tools.

Professional experience and requirements:

• Minimum qualification Diploma or Degree would be desirable in any related discipline.
• Minimum 3 years of experience in Customer Service/Call Centre/Credit Card Sales/Banking or financial industry background will be an added advantage.
• A strong team player with good etiquette.
• Highly proficient in PowerPoint and Excel. Is analytical and able to perform intermediary functions in Excel with minimum guidance.
• Prior experience in the JIRA ticketing tool is an added advantage.
• Strong verbal and written communication skills in English and local languages. Mandarin or Cantonese an added advantage.
• Able to start immediately is an added advantage.
• Ability to support remotely via mobile after hours, weekends and public holidays (allowances will be provided).