Start the next chapter of your payment career

Reporting to: Head of Partnerships – UK & Europe
Location: Manchester or London
Mode: Hybrid

Overview:

NomuPay is a fast-scaling financial technology company offering a customer-focused, all-in-one payment solution across e-commerce and in-store channels worldwide. Enabling customers to take payments anywhere, with real-time validation, 198 local and alternative payment methods available to the global customer and a 5-star Trustpilot rating, we’re on track to become the go-to in-store and online payment solution.

Are you passionate about building long-term relationships, becoming a trusted partner for digital agencies and helping businesses grow through the best e-commerce payment solutions? If so, then you could be NomuPay’s next Partner Manager – Agency Partnerships.

Digital agencies play a critical role in the technology landscape, particularly for clients building and maintaining e-commerce websites.

As a Partner Manager in the UK team, you will be instrumental in expanding NomuPay’s footprint by building strategic partnerships with digital agencies, nurturing relationships and generating high-quality leads through a variety of partner sales activities. You will be supported by NomuPay’s internal teams of marketers, sales and support specialists, working alongside some of the brightest payment experts in the industry.

Responsibilities:

• Identifying and establishing partnerships with digital agencies across the UK using various methods, including outbound sales, personal networking, social selling and event participation.
• Nurturing a portfolio of agency partnerships through their entire lifecycle, from pitching the value of NomuPay to building strong, high-value relationships with various stakeholders.
• Unlocking the full potential of partnerships by using your partner sales skills to help agencies grow and generate high-quality leads through activities such as:
  • Launching co-marketing initiatives (e.g., webinars, white papers, panel participation, etc.).
  • Managing agency relationships with strong best practices (e.g., launch plans, quarterly business reviews).
• Collaborating with the wider NomuPay team (including product and solutions experts) to provide specialised support and expert advice to agencies.
• Acting as the primary point of contact for the UK agency community, showcasing your deep knowledge of NomuPay’s products and services.
• Transforming agencies into advocates of the NomuPay brand, encouraging them to recommend NomuPay to their clients and their wider e-commerce networks.

Professional Experience and Requirements:

• At least 3 years of professional experience in a sales-focused partnerships role within the technology industry, ideally with exposure to e-commerce or payments.
• Strong interest in the e-commerce and payments industry with a proven ability to build meaningful partnerships and create commercial opportunities.
• Well-connected within the UK digital agency landscape, with the ability to leverage your network to foster new relationships.
• Independent, entrepreneurial and highly adaptable to a fast-paced environment with a track record of surpassing sales targets (closing deals, managing partner relationships, and enabling agencies to refer new clients successfully).
• Exceptional presentation, communication and negotiation skills.
• Collaborative team player with a hands-on approach, working cross-functionally with commercial teams to drive channel growth and success.
• High level of personal responsibility and initiative in establishing and promoting partnerships for the NomuPay brand.
• Willingness to travel extensively, both within the UK and to NomuPay’s HQ, and to participate in industry events.
• Fluent in English with excellent communication and presentation skills.
• Must be available for Hybrid working with a commitment to 3 days per week in NomuPay offices.

Reporting to: Senior Manager, Merchant Support
Location: Malaysia, Kuala Lumpur
Mode: In-office (Hybrid)

Overview:

The Technical Merchant Support Manager is responsible for technical onboarding of merchants for NomuPay Acquiring and Payment Gateway services across multiple geographic locations across the globe (primarily Asia and EU).

Responsibilities:

• Manage merchants’ implementations to the NomuPay uP API, to ensure merchant deliverables are achieved according to agreed milestones.
• Get the knowledge for products and features and apply the knowledge to the merchant configuration.
• To prepare database scripts and use some tools to support merchants.
• Provide resolution to new merchants for any problems that they are facing in a timely manner.
• Liaise with sales, product and support teams to handle merchant boarding related enquiries.
• Ensure the merchant communication process are clearly documented Ensure that all processes are being followed in compliance with legislation and policies where necessary.
• Perform post merchant setup verification.
• Liaise with Project Managers, Business Analysis, Solution consultants regarding new product features.
• Provide constant and appropriate communication to internal and external stakeholders pertaining to merchant integration to the NomuPay products.
• Regular internal reporting to reflect status of current onboarding and tasks, dates, spend, barriers to ramp, issues and impact analysis.
• Build trust through approachability, responsiveness and follow through.

Professional experience and requirements:

• Degree in computer science or any IT related degree
• Previous work experience as Technical Support Lead/Manager within the Payments Industry.
• Experience in Card Payment industry is preferred.
• Candidate with 3 – 5 years of experience is preferred.
• It is required to have basic programming knowledge.
• Knowledge of operating systems, web services, and API.
• Ability to troubleshoot complex technical issues.
• Excellent communication skills.
• Critical thinker.
• Good interpersonal skills.
• Willing to support partners, both internal and external, spanning multiple regions (Asia and EU).