FAQ

APPLICATION AND ONBOARDING:

1. What information and supporting documents do you require?

Please complete all the fields in the application form, and we will contact you to request for documents to support your application. Whilst the required documents may vary from country to country, where applicable, basic documents include your Business/Company Registration, Bank Statement, as well as your company’s ownership structure.

2. How long will my application take to be processed?

The processing time will usually take between 3 to 5 business days upon complete submission of the online application form and our receipt of all required supporting documents. On the rare occasion where additional information and documents are required, this may take slightly longer.

3. What payment options do you accept?

MY – Visa and MasterCard
PH – Visa and MasterCard
HK – Visa and Mastercard
TH – Visa and Mastercard

4. What is the set-up fee or monthly/annual fee for the account?

All setup, monthly/annual fees are waived until further notice.

5. How long would the integration require?

This is dependent on the degree of customization required and resource support from your team. Our Merchant Support Team will be happy to work closely with you to ensure all testing are completed and integrations are working seamlessly.

6. What currencies can I accept for payment processing?

We currently process in your country’s local currency.

7. What currencies can my settlement payout be in?

The settlement payout currency will be in your local currency.

8. If I would like to use a Virtual Terminal (VT) solution for MOTO transactions, how does this work?

Our Virtual Terminal (VT) is in the Merchant Management System (MMS). Once you receive the MMS credentials, you will be able to enter the credit card details which a cardholder has provided to you. With the Virtual Terminal, you will also be able to initiate refunds, set up recurring and pre-authorized transactions, and perform verification on transactions.

TECHNICAL INFORMATION:

1. What is PCI DSS?

PCI Compliance is adherence to Payment Card Industry Data Security Standard (PCI DSS), administered by the Payment Card Industry Security Standards Council (PCI SSC), which provides technical and operational environment for storing, processing and transmitting credit card information. PCI compliance standards protect personal information and ensure security when transactions are processed using a credit card. All members of the payment card industry must comply with these standards to accept credit cards.

2. What is 3D Secure?

3D Secure (Verified by Visa and MasterCard SecureCode) is a payment security enhancing tool. This is an authentication system for online card payments which help to verify whether a purchaser is a genuine cardholder. 3D Secure minimizes the risk of disputed and fraudulent transactions and enhances customer confidence in your online shop.

3. What is SSL?

SSL (Secure Sockets Layer) is a standard security technology for establishing an encrypted link between a web server and a client (a web browser). SSL is used to protect online transactions and ensure that confidential and sensitive information (eg. Credit card information, user login credentials, personal data) is encrypted and transmitted securely.
In order to make your website SSL-secured, you will need to get an SSL Certificate from a Certificate Authority and install it on your server. An SSL-secured website normally has a lock icon or a green bar and begins with https rather than http.

COMMUNICATIONS AND CONTACTS:

1. Once my merchant account is live, how can I contact NomuPay if I require any assistance?

When your merchant account is successfully onboarded, you will be sent your login credentials to access the NomuPay Merchant Portal. This self-service portal enables you to raise issues, queries and engage with our customer service agents for quick resolution to your tickets. You can track the status of your tickets from creation all the way to closure.

SETTLEMENT / PAYOUT:

1. How often will I get paid?

T+1 settlement cycle. Settlement into your bank account occurs Monday through Friday, excluding bank holidays.

2. Will I receive a statement from NomuPay?

When your merchant is successfully onboarded, you will be sent your login credentials to access your account via MWEB. From here, you can see the transactions on your merchant account, payment advice reports, transaction authorizations, and download the statements as required.