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At NomuPay, we take data protection concerns seriously. You can submit a complaint using our online form, by email, or by post:
Post: 111 Piccadilly, Rowlands Tower, Manchester, M1 2HY, United Kingdom
Email: [email protected]
Online Form: Here
When we receive a complaint, we will acknowledge it, investigate the matter, and may contact you for further information or identity verification where necessary. We will provide our findings and any actions taken, subject to our legal obligations and the rights and confidentiality of others.
We aim to acknowledge complaints within 5 working days and provide an outcome within 30 calendar days.
If you are dissatisfied with our response, you may contact the UK Information Commissioner's Office (ICO) for further advice or to raise a concern. Further information is available at www.ico.org.uk.
We maintain records of complaints and outcomes to demonstrate compliance with applicable data protection laws.he person or team that handled your complaint know.
We then have the opportunity to see if there is anything further we can do. Once we’re satisfied that we’ve considered all aspects of your complaint, we will send you our final response.
