Build the future of merchant experience in payments
We're looking for a Senior Product Manager to own the merchant-facing experience across our payments and fintech platform.
This is a high-impact role responsible for the products merchants interact with every day—from our merchant portal and self-service tools to APIs, reporting, analytics and payout workflows. You'll work at the intersection of payments, developer experience, data and AI, helping create a platform that is intuitive, efficient and genuinely frictionless.
The role
You'll define product strategy, roadmaps and delivery across several key areas:
- Next-Generation Merchant Portal – A unified experience for payments, balances, FX and payouts
- Self-Service & AI Assistants – Helping merchants find answers and resolve issues without support intervention
- Transaction Reporting & Analytics – Delivering clear, real-time visibility across payment activity
- APIs & Developer Platform – Building exceptional developer experiences, tooling and documentation
- Multi-Acquirer Intelligence – Consolidated reporting and performance insights across payment providers
- Batch Payout Processing – Scalable, transparent and reliable payout workflows
Working closely with engineering, design, data, operations and commercial teams, you'll turn complex payment infrastructure into simple, intuitive user experiences for merchants, developers, finance teams and operational users.
What you'll do
- Define product vision, strategy, roadmaps and success metrics
- Own and prioritise product backlogs across multiple workstreams
- Work closely with engineering, design and data teams to deliver new capabilities
- Conduct merchant research and use customer feedback to shape product decisions
- Improve self-service, automation and AI-driven support experiences
- Drive adoption, engagement, and customer satisfaction through data-led decision making
- Collaborate with internal stakeholders and external partners to deliver scalable solutions
About you
You'll bring:
- Significant Product Management experience within payments, fintech, banking or financial infrastructure
- Strong understanding of payments, acquiring, settlement, reconciliation, payouts or FX
- Experience building B2B platforms such as merchant portals, APIs, developer tools, analytics products or self-service solutions
- A track record of creating products for multiple user types with different needs and technical capabilities
- Strong stakeholder management and communication skills
- A data-driven approach to prioritisation and product decision-making
Desirable experience
- Conversational AI, chatbots or AI assistants
- API and developer platform product management
- Self-service support platforms and knowledge systems
- Multi-acquirer or payment orchestration environments
- Batch payments and payout processing
- MCP or agentic AI platforms
Why join us?
- Own a critical area of a fast-growing fintech platform
- Lead major greenfield initiatives across portal, AI, reporting and developer experience
- Work on complex and technically ambitious products
- Collaborate with experienced product, engineering and commercial teams
- Enjoy genuine ownership, autonomy and executive support
- Competitive salary, equity participation and flexible hybrid working
If you're passionate about building exceptional merchant and developer experiences in payments, we'd love to hear from you.
