At Nomupay, we're transforming the way businesses accept and manage payments across Europe and Asia. As we continue to grow, we're looking for an Onboarding Specialist to join our Operations team in Kuala Lumpur.
In this role, you'll act as the bridge between our Sales, Risk and Operations teams, ensuring new merchants are onboarded quickly, accurately and with an exceptional customer experience. If you enjoy working with clients, coordinating multiple stakeholders and thrive in a fast-paced fintech environment, we'd love to hear from you.
What you'll be doing
Merchant onboarding
- Manage the end-to-end onboarding journey for new merchants submitted by the Sales team.
- Coordinate with Sales, Risk, Compliance and Operations to ensure applications progress smoothly.
- Review onboarding documentation and support KYC requirements.
- Keep merchants and internal stakeholders informed throughout the onboarding process.
Sales & Operational support
- Maintain accurate merchant records and workflows within Salesforce.
- Prepare merchant agreements, pricing documentation and onboarding paperwork.
- Assist with reporting, onboarding metrics and operational updates.
- Support client meetings where required and build strong relationships with internal and external stakeholders.
Process improvement
- Identify opportunities to improve onboarding processes and operational efficiency.
- Ensure all activities are completed in line with internal policies, regulatory requirements and best practices.
- Work collaboratively across teams to deliver a seamless onboarding experience.
What we're looking for
We're looking for someone who enjoys working with people, is highly organised, and has a passion for delivering an outstanding customer experience.
You'll ideally have:
- Previous experience in merchant onboarding, sales support, sales operations or client onboarding.
- Experience working within payments, fintech, banking, SaaS or financial services.
- Strong knowledge of KYC and onboarding documentation.
- Experience using Salesforce CRM.
- Excellent communication and stakeholder management skills.
- Strong organisational skills with the ability to manage multiple priorities.
- A proactive, solutions-focused mindset and great attention to detail.
Desirable experience
- Experience within merchant acquiring or payment processing.
- Exposure to regulated financial environments.
- Ability to build relationships with merchants and internal teams.
- Additional language skills are highly desirable, particularly:
If you're passionate about customer experience, payments and operational excellence, we'd love to hear from you. Join Nomupay and help us shape the future of global payments.
