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In order to issue a refund, log in to the Unified Platform and head to the transactions dashboard. Using the search bar, locate the transaction you wish to refund.
Click on the transaction to bring up all the details in a separate pop-up box. Select 'Actions', enter the amount you'd like to refund, then click 'Make a refund'. You will then receive a 'Refund successful' notification.
What's the difference between a chargeback and a refund? Learn more.
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