IKEA

The Challenge

Ikano Retail, operating in the APAC region, was experiencing difficulties that many global retail businesses face.

To be able to facilitate the fragmented market throughout SEA, IKANO needed to be able to provide as many local payment methods as possible. Maintaining relationships with multiple banks and providers also created extra complexity and operational overhead.

The limited flexibility to add multiple payment methods, as well as onboard new acquirers, took up a lot of time to manage stakeholders, resources and unnecessary manual efforts. Ikano Retail needed a provider who could streamline their efforts and simplify operations.

Nomupay has been an exceptional partner in supporting our EFT terminal transformation. Their ability to meet our robust requirements and deliver a reliable, scalable solution has enabled us to offer a wider range of payment options and elevate the in-store payment experience for our customers.

Issac Kwa
Payments & Financing Manager

The Solution

That’s where Nomupay comes in. After carefully assessing IKANO’s unique business needs, we created a tailored plan to support their long-term goals.

With our local licenses across Southeast Asia and an established global network of partners, we took over the management of the relationships with the banks and acquirers. Connecting to a large amount of local acquirers would usually come with a hefty fee as well as copious manual efforts. However, by working with Nomupay, they can now manage their regional business hassle-free by only working with our project team.

This also makes integrating new payment methods, like local e-wallets and QR codes, and onboarding new banks easy—all under one roof.

IKANO also benefits from our POS solution, which includes installing, configuring and maintaining the devices to ensure smooth transactions and minimal downtime.

The Result

Our customer-centric approach and flexible solutions have given IKANO a system that can grow with their business, offering scalability and the ability to adapt to future needs.

Our agnostic approach and global network allow them to work with any payment provider in the market, providing them with the flexibility to choose the most cost-effective and relevant solutions.

Payments in SEA evolve fast, especially APMs. The improved simplicity of its operations allows IKANO to easily adapt to changing consumer behaviour, for example, by providing a variety of preferred payment methods in different regions.

Our agility allows IKANO to grow with us while we expand our products, network and services within the region.

By bringing everything together with one provider, IKANO benefits from a more efficient, cohesive and streamlined payment infrastructure. This partnership reduces administrative work, improves service consistency and allows IKANO to focus on core business operations while ensuring a great payment experience for customers.

The Challenge

The Solution

The Result

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