Chargebacks are being filed with such an alarming frequency that it has become commonplace for merchants to absorb the disruption as a cost of doing business. Chargebacks are a considerable drain on revenue and resources, with the long-term threat to business longevity becoming a point of examination in this paper. However, the how and why behind receiving a chargeback can be better explained beyond customer dissatisfaction. In fact, when taking into account various factors such

Chargebacks are being filed with such an alarming frequency that it has become commonplace for merchants to absorb the disruption as a cost of doing business. Chargebacks are a considerable drain on revenue and resources, with the long-term threat to business longevity becoming a point of examination in this paper. However, the how and why behind receiving a chargeback can be better explained beyond customer dissatisfaction. In fact, when taking into account various factors such
