Hero Plus

The Challenge

As a fintech company operating across Hong Kong, Thailand and Malaysia, Hero Plus serve SMEs with diverse payment needs across both online and offline channels. They have always taken a multi-provider approach to ensure resilience and flexibility.

However, as they expanded regionally, they needed a partner who could offer strong local pay-in capabilities alongside a modern and flexible payout infrastructure that could keep up with their product roadmap.

The level of support we’ve received—from implementation through to today—has been exceptional. The team is consistently responsive, genuinely collaborative and deeply committed to our success across Hong Kong, Thailand and Malaysia. It’s rare to find a partner who combines that level of capability with such a personal touch.

Ronald Lam
Co-founder / CEO

The Solution

Nomupay was selected as the preferred acquirer due to our ability to deliver a comprehensive, unified solution across multiple markets through a single integration. Our platform enables deep connectivity with local payment methods, ensuring regional payment preferences are supported while maintaining operational simplicity.

Our solution provides robust and flexible payout capabilities, giving the merchant full control over when, how much and through which payment method funds are distributed. Through our Unified Platform, the merchant benefits from a consistent API experience across multiple jurisdictions, streamlining implementation, reconciliation and ongoing management as the business scales.

The Result

Beyond core acquiring and payout functionality, Nomupay has become a trusted component of the merchant’s payments ecosystem, delivering the reliability, consistency and local expertise required to support sustained growth.

Hero Plus were able to integrate with Nomupay efficiently across multiple regions without disrupting their existing merchant flows. Since integrating across Hong Kong, Thailand and Malaysia, the global payments platform saw meaningful improvements in reconciliation efficiency and settlement visibility.

Nomupay’s unified reporting has reduced friction for their operations team, and the strength of the local pay-in products has helped them deliver a better experience to SME merchants.

The Challenge

The Solution

The Result

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