QA Manager

We’re seeking an experienced Quality Assurance Manager to join our team at Nomupay.

In this leadership role, you will create and manage our QA team, develop testing
strategies and ensure that our products meet the highest quality standards. You will work
closely with cross-functional teams, including developers and product managers, to drive
continuous improvements and ensure that our products are delivered on time and within
specifications.

The ideal candidate has extensive experience in quality assurance management, a strong
understanding of industry standards and leadership skills to guide a team in achieving
excellence. If you are passionate about driving quality improvement and maintaining high
standards in product delivery, we encourage you to apply. We offer competitive
compensation, comprehensive benefits and a dynamic work environment.

Objectives of this role

• Leading and managing the QA team in the development, implementation and
  execution of quality assurance processes and strategies.
• Developing and enforcing quality standards and procedures, ensuring all team
  members follow them.
• Monitoring and analysing key quality metrics to track product performance and
  identify areas for improvement.
• Working closely with product development, engineering and operations teams to
  ensure that quality standards are integrated into the product lifecycle.
• Overseeing the planning and execution of audits, inspections and tests to evaluate
  product quality.
• Developing and maintaining quality documentation, including test plans, reports
  and defect tracking records.
• Establishing and maintaining a strong communication channel with other
  departments to ensure quality expectations are met throughout the production
  process.
• Conducting root cause analysis of quality issues and implementing corrective
  actions to prevent recurrence.
• Providing leadership, training and development opportunities to QA staff to
  enhance team skills and performance.

Your responsibilities

• Oversee and coordinate the daily operations of the QA team, ensuring all activities
  align with business goals and customer requirements.
• Lead the development and execution of quality assurance plans for products,
  including both manual and automated testing strategies.
• Perform risk assessments and ensure quality risks are mitigated throughout the
  product life cycle.
• Monitor testing progress, defect trends and product performance, providing
  status updates to senior management.
• Ensure compliance with regulatory standards, industry best practices and
  company policies regarding quality assurance processes.
• Collaborate with engineering, product management and customer support teams
  to gather feedback and improve product quality.
• Conduct periodic team performance reviews, offer constructive feedback and
  implement continuous improvement initiatives.
• Ensure all product releases meet defined quality criteria before they are launched
  to customers.
• Assist in the identification and implementation of new tools and technologies to
  enhance the quality assurance processes.
• Manage and mentor the QA team, fostering a collaborative and results-driven
  environment.
• Stay updated on industry trends, new quality management methodologies and
  regulatory changes that affect product quality.

Required skills and qualifications

• A Bachelor’s degree or more in Engineering, Computer Science, Quality
  Management or a related field.
• Demonstrable experience as a QA Manager, QA Lead, or similar role, with 5+ years
  in quality assurance (QA) in Acquiring and Payouts business and at least 3 years
  in a management position.
• Proven experience managing QA teams, including training, performance
  management and team development.
• In-depth knowledge of quality assurance methodologies, tools and frameworks.
• Background in developing and managing automated test suites using tools and
  scripting languages.
• Experience with software testing, defect tracking and quality management
  systems.
• Experience with performance testing, load testing and security testing.
• In-depth knowledge of Agile, Scrum and Waterfall methodologies and the ability
  to implement QA processes in an Agile environment.
• Excellent leadership skills with the ability to motivate and inspire a team to
  achieve quality objectives.
• Strong analytical and problem-solving abilities with attention to detail.
• Excellent communication skills, both written and verbal, with the ability to present
  complex information to various stakeholders.
• Strong organisational and project management skills with the ability to manage
  multiple priorities simultaneously.