Nomupay is a fast-growing global fintech providing seamless payment solutions to merchants operating across international markets. We are looking for a Head of Merchant Support – UK to lead and develop our merchant support function.
This is an excellent opportunity for an early-career support leader ready to step into their first Head of role, taking ownership of support operations, team development, and merchant experience.
Key Responsibilities
- Lead the UK Merchant Support team and oversee daily support operations
- Manage SLAs, KPIs and performance reporting
- Improve support processes, workflows and escalation frameworks
- Collaborate with Product, Engineering, Risk and Sales teams
- Drive improvements in merchant experience and satisfaction
What We’re Looking For
- Experience in payments, fintech or regulated financial services
- Background in customer or merchant support leadership
- Experience managing or mentoring support teams
- Strong understanding of support metrics and operational processes
- Experience with tools such as Zendesk or similar support platforms
- An approachable, friendly leadership style, with the ability to support, mentor and motivate a team
- This role is ideal for someone moving from a Senior Support Manager, Merchant Support Manager or Support Team Lead role into their first Head of Support position.
