4 steps to expedite your application and payment system onboarding setup
NomuPay is helping get local Malaysia retail and ecommerce businesses up and running
Are you a marketplace, payment provider, or a global cross-border ecommerce platform looking for an enterprise payment solution? We recommend contacting our solutioning sales team to discuss your custom needs directly.
At NomuPay, we strive to onboard our local Malaysia retail and ecommerce merchants within 5 business days.* To expedite your application, we have prepared the following two-part overview to help you prepare for the application and payments onboarding process. Once you’ve familiarized yourself with the requirements you can click HERE to begin the digital application process.
1. Submit your digital application form
The short application form is a short questionnaire intended to collect some basic background on your business. This includes collecting information on the types of products and services your business offers, the country in which your business operates, and basic contact details. This information will be used by our onboarding department to expedite your application and get you set up with NomuPay’s payment services. Prior to submitting your application form, it is important that you take some time to familiarize themselves with NomuPay’s prohibited products and businesses page. If the products and services you offer are listed on the NomuPay prohibited products page we regret to inform you that we will be unable to provide you with payment services at this time.
Ready to move forward with your application? Get started now.
2. Application qualification and review
Once you’ve submitted your short application a NomuPay representative will review the provided information and reach out to you by telephone within 1 business day to discuss your payment needs. During this conversation, you can expect the NomuPay representative to ask you some additional questions about your business as well as your role within the organization. Additional application requirements may include, but are not limited to, the following:
- Your company registration number
- your expected monthly sales volume and average/maximum transaction amount
- The registered address of your business
- Your company’s legal name
- A description of the product and/or services that you offer
Your NomuPay representative may also request that you provide some additional documentation to support your application. This could include one or more of the following documents:
- Incorporation/registration certificate
- Government issued ID
- Proof of authority for authorized representatives
- Business permit/license
- Copy of settlement bank account
- Shareholders registry
- Proof of address
The NomuPay representative will provide you with simple instructions for submitting these documents to our review department in a secure manner. The timely submission of these documents will impact your approval timeline; the faster our review team receives them, the faster we can get you approved.
3. Risk review and approval
Once all of your documents have been received, the NomuPay team will perform a final risk review and determine if your application has been approved. The most common reason for application denials is the business type, so just a quick reminder to review the prohibited businesses overview in the Merchant Acquiring Requirements document carefully before continuing with your submission. If approved, you will be notified by your NomuPay representative by telephone and the digital payment system onboarding process will get underway.
4. Payment system onboarding process
NomuPay’s streamlined digital payment system onboarding process is designed to get you up and accepting transactions as quickly as possible.
Merchants that are approved for ecommerce payment acceptance can expect to receive login details and/or test credentials for NomuPay’s Merchant Management System, MerchantWEB portal, and Merchant Helpdesk within 2 business days via email.**
Merchants that are approved for point-of-sale payment acceptance can expect to receive their terminal(s) within 5-7 days following their approval (delivery of terminals is dependent on the local mail carrier services; as such, NomuPay cannot guarantee exact delivery timelines). NomuPay will work with you to arrange a time that is convenient for on-site testing and terminal training.
While the onboarding process is designed to be as intuitive as possible, we encourage merchants to reach out to their NomuPay representative with any questions. It is important to note that system access and any associated integration documentation is distributed via email during the onboarding period. As a result, it is important that you check your inbox regularly for important communications from the NomuPay Merchant Support team. Once the onboarding process is complete, merchants are encouraged to utilize NomuPay’s online Helpdesk system for fast and efficient ticketed support requests.
*Onboarding timeline depends on availability of required documentation and the merchant’s timely response to follow-up inquiries.
**This timeline is for non-coded merchant integrations that utilize NomuPay’s cart plugins. Coded integrations can take between 2-4 weeks and are dependent on your internal integration timelines.)
Ready to get started? Visit our application page to being the process.