As you possess sufficient information about your customer including behavioural trends, this can help you identify potential fraud. There are many signals of a fraudulent activity.
- Pay special attention to first-time customers, thoroughly checking the information they provide.
- Make sure the email address provided by a customer exists. Fraudsters usually use fake email addresses.
- Check the name, phone number and personal address of your customer and raise any suspicious information - For example, fraudsters tend to fill in their own address in the shipping field and the address of the legitimate cardholder in the billing field, or, to stay anonymous, fraudsters usually use postal boxes for their orders.
- Pay special attention to an order made for an international shipping address if most of your customers are located locally.
- Pay special attention to a purchase made at night.
- An unusually high amount on an order can be a signal of fraudulent activity. Similarly, a very small order should attract your attention if it is followed by a sequence of large orders.
- Pay special attention to a customer who makes several orders a day or makes purchases very often.
- Pay special attention to the transactions conducted with the same payment card but different shipping addresses and vice versa.
- Pay special attention to the transaction conducted from the same IP address but with different cards.
Do not disregard any indication of suspicious and fraudulent behaviour of your customer.
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