To address these challenges effectively, Nomupay collaborated closely with Hanover, devising a tailor-made scheduling tool that granted them full autonomy overpayment collection.
To tackle the issue of failed payments, Nomupay integrated its re-
automated billing system into its solution, to automatically retry any failed transactions, increasing the chances of successful payment collection.
In addition to the scheduling tool and automated re-biller, Nomupay introduced custom
payment links and an
automated phone payment system (IVR). These new tools offered customers convenient alternatives to make payments, thus further reducing the likelihood of arrears.
Furthermore, the
Piattaforma unificata dashboard offered Hanover centralised management and reporting capabilities for all these functionalities. Hanover's team could now efficiently track and manage payment activities, access real-time insights and generate customised reports.
